Professional Licensing & BHEC Public Notice

Jennifer Reyes, M.Ed,, LPC-S, RPT-S

Licensed Professional Counselor Supervisor (LPC-S), Registered Play Therapist Supervisor (RPT-S), Texas License #19058

This provider is licensed in the State of Texas by the Texas Behavioral Health Executive Council (BHEC). BHEC receives and investigates complaints against its licensees.

If you wish to file a complaint against a practitioner licensed by BHEC, you may do so by using one of the following methods:

  • Online: File a complaint electronically via the BHEC Online Complaint System.

  • Mail: Download a paper complaint form from the website and mail it to:Behavioral Health Executive Council, Attn: Enforcement Division, 1801 Congress Ave., Suite 7.300, Austin, Texas 78701

  • Phone: For more information or to request a form, call the BHEC Complaint Hot-Line at (800) 821-3205.

Instructions to Request Health Care Records

Under Texas law and HIPAA regulations, you have the right to inspect and receive a copy of your mental health and billing records.

To request access to or a copy of your records:

  1. Submit a Written Request: You must submit a signed and dated written request to this practice via email at jennifer@jreyestherapy.com or through your secure client portal.

  2. Processing Time: In accordance with Texas Health and Safety Code, our practice will respond to your request within fifteen (15) business days of receipt.

  3. Fees: A reasonable, cost-based fee may be charged for copying, mailing, or preparing a summary of the records, as permitted by state law.

 Texas Attorney General Consumer Complaint Notice

In addition to filing complaints with the licensing board, Texas consumers have the right to file complaints regarding unfair or deceptive business practices with the Office of the Attorney General (OAG) Consumer Protection Division.

  1. Phone: Contact the Consumer Protection Hotline at (800) 621-0508 for assistance.

Federal No Surprises Act (Good Faith Estimate)

Under Section 2799B-6 of the Public Health Service Act, health care providers are required to provide a "Good Faith Estimate" of expected charges to individuals who are uninsured or who are not using insurance (self-pay).

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services, including psychotherapy sessions.

  • Your provider will give you a Good Faith Estimate in writing at least one (1) business day before your medical service or item. You can also ask your provider for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visitwww.cms.gov/nosurprises or call (800) 985-3059.

24/7 Mental Health Crisis Disclaimer

This website and this private practice do not provide 24/7 emergency services.

If you are experiencing a life-threatening medical or mental health emergency, or if you are in immediate danger of hurting yourself or someone else, please use one of the following emergency resources immediately:

  • Call or Text: Dial 988 to reach the Suicide & Crisis Lifeline (Available 24 hours a day, 7 days a week. Free and confidential).

  • Emergency Services: Dial 911 or go to the nearest hospital emergency room.

  • Text Support: Text HOME to 741741 to connect with the Crisis Text Line.

Communications sent via this website's contact forms, email, or client portal are not monitored continuously and should never be used for crisis or emergency communication.

Website Privacy Policy

Last Updated: July 1, 2026

This privacy policy outlines how this website collects, uses, and protects your information.

  • Information Collected: We collect information you voluntarily provide via contact forms, such as your name, email, and phone number. This website may also automatically collect non-personal data through cookies (via Squarespace) to analyze website traffic and improve user experience.

  • Use of Information: Any contact information you provide is strictly used to respond to your inquiries, schedule appointments, or provide information about services. We do not sell, rent, or lease your personal information to third parties.

  • Confidentiality Note: While this website uses secure encryption (HTTPS), please note that standard website contact forms and emails are not 100% secure methods of communication. Please do not submit highly sensitive clinical or personal health details through website contact forms.

  • Third-Party Links: This website may contain links to external sites (such as BHEC or the OAG). We are not responsible for the privacy practices of external websites.